My Cart

Close

Returns Exchange and Cancellations

 SOMETIMES WE ALL HAVE BEEN GUILTY OF LOVING A PRODUCT BETTER ON SCREEN THAN UPON ACTUAL DELIVERY. FRET NOT, WE’VE BEEN THERE TOO.

 

We’re constantly striving to enhance your shopping experience with us that allows for a flawless degree of customer satisfaction. Indulge in guilt free shopping now made easier with our easy 30-day risk-free return/exchange policy, with assured 100% refunds in case of approved returns.

Eligibility

If you find any problems with your TSAP product or are unsatisfied for any reason, you can return or exchange the article up to 30 days from the date of purchase.

We will only accept articles that are returned in their original packaging, are unused, unwashed and undamaged with all tags still attached. Otherwise we may not accept the returns and send it back to the customer.

Refund

For all accepted returns, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. 

Only eligible for the article purchased, not any packaging or gift or free items included by us.

How It Works

The easiest way to return or exchange is to generate a request from our website. For transactions made by members, you can go to “Orders" section in the main menu. For guest order transactions, visit the Track Your Order page. You will need to enter your Order ID and the email address given in the order.

You can also call or write to us if you need any assistance or if you find that more convenient.

 

CANCELLATIONS

We are not able to cancel orders once they are collected by our delivery partners. If so, the order can be cancelled only after receipt of delivery by the customer. For all accepted cancellations, we will refund your money within 7-10 working days, offer store credits or exchange for another available size or product, as you prefer. 

 

DAMAGES:

Please inform our customer care department in the event any articles are delivered without tags. Please do not accept a delivery if the packaging is not properly sealed or is damaged.

 

 

The Strange Alchemy Project

Sign up and get 10% discount